Metrobank Cash Pick-Up via Mobile App: What You Need to Know

The Philippines is known for its robust remittance economy. Remittances are responsible for almost 10% of the country’s gross domestic product (GDP) and 8% of its gross national income (GNI). A survey conducted by the Philippine Statistics Authority revealed that domestic remittances are as important as international ones. For this reason, OFWs can benefit a lot from products, such as the Metrobank Cash Pick-Up service.

Also Read: Metrobank OFW Savings Account: How to Open One

Due to the outbreak of the pandemic, it was very difficult for people to send money to their loved ones. To address this issue, Metrobank launched a digital domestic remittance service called Cash Pick-Up. This allows its clients to send money to their loved ones in the Philippines as conveniently as possible. To learn more about this specialized service feature, keep on reading the following sections.

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Metrobank Cash Pick-Up Service: What You Need to Know

Metrobank Mobile Cash Pick-Up Service: A Short Guide

Through Metrobank’s Cash Pick-Up service, clients can send funds to their beneficiaries in real-time using their mobile app. This allows them to send money to anyone without a bank account. Through over 10,200 local and international outlets of remittances providers, such as M.Lhuillier, LBC, and Villarica, where they can easily claim funds.

This is an excellent approach for those living in areas where there’s poor internet coverage, especially during this pandemic, but need instant cash remittances from their families nationwide or even from abroad.

What is the Metrobank Cash Pick-Up Service?

The Metrobank Cash Pick-Up service is a digital domestic remittance service. The Metrobank Mobile app allows clients to transmit payments in real-time to beneficiaries who do not have bank accounts. Beneficiaries can then use a single reference number to claim monies from any of the more than 10,200 countrywide and international outlets of remittance partners, saving them time and money.

Features of the Metrobank Cash Pick-Up Service

Metrobank’s remittance partners allow you to send up to PHP30,000 per day per source account with a service fee of PHP100 per transaction. Your beneficiary will receive an SMS and email notification allowing them to pick up the cash in any branch of its remittance partners, with the exception of Palawan Pawnshop, which has a daily limit of PHP10,000.

Requirements in Applying for the Metrobank Cash Pick-Up Service

It is sufficient for them to produce their single reference number, as well as one primary government-issued identification, in order to be eligible for the remittance.

How to Use the Metrobank Cash Pick-Up Service

For maximum benefit, the Metrobank Cash Pick-Up service can be utilized in a few simple steps:

STEP 1: Simply log into the Metrobank Mobile app, select “CASH PICK-UP” from the menu bar, and complete the transaction.

STEP 2: Fill out the required information, select the appropriate source account for the transaction, and enter the amount to be collected in cash.

STEP 3: A one-time password (OTP) will be sent via SMS to the user’s mobile phone after the app has asked the user to examine all information entered to confirm.

STEP 4: Once the OTP has been entered, both the user and the beneficiary will receive an email and SMS notice to confirm the status of the transaction, respectively.

VIDEO: Remit Money Instantly Using the Metrobank Mobile App – Introducing Cash Pick-Up Pera Padala

Here’s a video tutorial on how to use the Metrobank mobile app to utilize the Metrobank Cash Pick-Up Pera Padala service. It shows the step-by-step encoding process to send a transaction, and answers some of the common questions you might have about the app and the service feature.

Frequently Asked Questions:

1. What is Cash Pick-Up service that is available on the Metrobank Mobile App?

Using the Metrobank Mobile App, you can send money to anybody in the Philippines, regardless of whether they have a bank account. Cash Pick-Up is a service that allows you to send money to anyone in the Philippines using the Metrobank Mobile App, regardless of whether they have a bank account.

The following are some of the benefits of using Cash Pick-Up Service:

  • Real-time remittance
  • Beneficiary is notified via SMS and email
  • Single reference number that can be presented at any remittance partner 10,200+ remittance outlet partners located nationwide

2. How does Cash Pick-Up work through the Metrobank Mobile App?

You can remit money using the Metrobank Mobile App through the Cash Pick-Up feature. Once the money is sent through the app, your beneficiary receives notifications via SMS and email with a reference number.

Your beneficiary can claim the cash from accredited domestic remittance partners. They just need to prepare the reference number and show a valid government ID to claim the money. A PHP 100 fee is also debited from your account, and this amount is non-refundable.

3. What accounts can be used for Cash Pick-Up transactions?

For Cash Pick-Up transactions, you can make use of your Savings accounts that are linked to the Metrobank Mobile App.

4. What are the benefits of using the Cash Pick-Up service?

Through the Metrobank Mobile App, you may send cash remittances that are immediately available for pickup by the beneficiary at over 10,200 remittance partner stores around the country.

You can send money from the comfort and safety of your own home, and both you and your beneficiary will receive notification that the money has been sent.

5. How much cash can be sent through the Cash Pick-Up service?

You can transmit a maximum of PHP 30,000 per enrolled deposit account every day with this method. Please keep in mind that the Palawan Pawnshop has a maximum payout restriction of PHP 10,000 per transaction at their counters.

6. Is there a fee for using the Cash Pick-Up service?

Every Cash Pick-Up transaction will be subject to a PHP 100 non-refundable transaction fee, which will be debited from your bank account upon completion.

There will be no charge to your recipient as a result of the transaction. When a recipient picks up cash from a remittance partner store, there are no transaction fees to be collected from him.

7. What currencies are accepted by the Cash Pick-Up service?

As of the present, only transactions involving Philippine Peso Cash Pick-Up are available.

8. How will I know the status of your transaction via the Cash Pick-up service?

You will be notified by SMS and email when a transaction has been made. In these notifications, it will be stated whether the transaction was a success, whether it failed, or whether it was cancelled due to the fact that the cash was not claimed by the beneficiary within 30 calendar days of the time the Cash Pick-up transaction was commenced.

9. How will my beneficiary know they have been sent cash for pick-up?

Using the contact information you provided when you sent cash for pick-up, your beneficiary will be notified through SMS and email that the cash has been delivered. The transaction reference number contained in the SMS and email will be used by your recipient to claim the cash from the remittance center outlets.

10. How can I check the status of my Cash Pick-Up transaction?

  • You can find out more by going to Metrobank’s official website:
  • Select “Manage,” then “Remittance Services” from the drop-down menu.
  • Look for “Remittance Status” and then select “Check Now” from the drop-down menu.
  • Enter the reference number in its entirety (for example, REF# 0123456789123MBS) and then click “Submit.”

11. How fast will the cash be available for pick-up of the beneficiary?

The cash is ready for collection immediately following the completion of the transaction and confirmation of its success.

The cash remittance can be collected by the beneficiary within 30 calendar days. If the cash remittance is not claimed before the 31st day, it will be refunded to the sender’s Metrobank account on the following day.

12. What information do I need to fill when using the Cash Pick-Up service?

As a sender, you must supply the following information about the intended recipient:

  • First name
  • Middle name (Optional)
  • Last name
  • Address
  • Mobile number
  • Email address (Optional)
  • Nationality
  • Purpose

What is the maximum character length and what are the special characters that can be used while typing the address?

  • Length: 40 Characters
  • Allowed Special Characters: Space # & ‘,

13. What is the procedure for my beneficiaries to claim their cash at the remittance partner locations?

They must be prepared to demonstrate the following:

  • Transaction reference number (from the SMS or email notifications)
  • Valid government-issued ID
  • Domestic remittance partners will also require a form to be filled out with the details of the transaction.

14. Why is my Cash Pick-Up transaction “Not Available” yet at the remittance partner outlet?

It’s possible that the reference number your Beneficiary provided to the remittance partner was insufficient or incorrect. Please ensure that your recipient supplies the whole reference number, including all of the alphanumeric characters, when submitting the form.

(For example, REF# 0123456789123MBS.) If the recipient fails to submit a complete reference number to the remittance partner outlet, the transaction will be marked as “Not Available,” “Cannot be Found,” or “Cannot be Located,” depending on the situation.

15. Can I cancel a Cash Pick-Up transaction?

Yes. You can cancel a Cash Pick-Up transaction as long as the money has not been claimed by the beneficiary by calling the Metrobank Contact Center at (02) 88-700-700. (domestic toll-free 1-800-1888-5775). This must be done within 30 calendar days of the day on which the Cash Pick-Up transaction was first begun, unless otherwise specified.

Your cancellation of the transaction will be confirmed by an SMS and an email sent to the address you provided. You will receive your money back into your account within 24 hours, but the PHP 100 service fee is non-refundable. Please double-check the specifics of the Cash Pick-Up transaction before confirming it to avoid the transaction details from being cancelled.

16. At what point will I not be allowed to cancel a Cash Pick-Up transaction?

Once a Cash Pick-Up transaction has been paid out to the receiver or claimed by the recipient, you will not be able to cancel it.

17. How can I be sure that the cash I sent was picked up by the intended beneficiary?

Before releasing the funds to the beneficiary, the remittance partners will verify the identity of the remittance claimant through a verification process and by matching the information you have supplied with the information provided by the beneficiary.

18. Can the beneficiary details of the Cash Pick-Up transaction requests be edited?

Yes. If the beneficiary information for the Cash Pick-Up transaction has not yet been claimed by the beneficiary, it is possible to make changes to it.

Call the Metrobank Contact Center at (02) 88700700 in order to modify the beneficiary information associated with the Cash Pick-Up transaction (domestic toll-free 1-800-1888-5775). Editing beneficiary information does not incur any additional fees or costs. This must be completed within 30 days of the date on which the Cash Pick-up transaction was initiated.

19.  At what point will I not be able to edit the beneficiary details of Cash Pick-up transaction request?

The Cash Pick-Up transaction details cannot be changed once they have been paid out to the receiver or claimed by the recipient, as described above.

20. As a beneficiary, do I need to have a Metrobank account? What about the Metrobank Mobile App?

No. You are not required to have a Metrobank account or to use the Metrobank Mobile App in order to participate.

A valid government-issued photo identification card, a cell phone number, and/or an email address are all that are required of beneficiaries in order to acquire the transaction reference number and claim the funds.

21. Where can my beneficiary collect the cash sent to them?

They can pick up the cash that has been sent to them at any of the domestic remittance partner locations listed below:

  • Cebuana Lhuillier
  • Lhuilier
  • RD Pawnshop
  • LBC
  • Villarica Pawnshop
  • Palawan Pawnshop

22. Do the remittance partner outlets have payout limits at their counters?

Among the Metrobank Mobile App Cash Pick-up merchants, only Palawan Pawnshop has a maximum Cash Pick-up limit of PHP 10,000 at their counters for Metrobank Cash Pick-up transactions.

It’s important to remember that the Metrobank Mobile App Cash Pick-Up transactions are limited to a maximum of PHP 30,000 per source account.

23. Can I pick up cash remittances sent from the Metrobank Mobile App at any Metrobank Branch?

No, you can only claim Metrobank Mobile App Cash Pick-Up transactions at the remittance partner locations that have been listed above.

24. How will I know if the Cash remittance is sent from the Metrobank Mobile App Cash Pick-Up service?

If you are unsure whether a remittance from the Metrobank Mobile App Cash Pick-Up service is a domestic remittance, look at the final three alpha-numeric characters of the reference number: As an illustration, REF# 0123456789123MBS. Adding the letters “MBS” to the end of a reference number indicates that the transaction is a Metrobank Mobile App Cash Pick-Up transaction.

25. My beneficiary cannot claim Cash Pick-Up at a remittance partner outlet. What do I do?

There could be a variety of reasons why the beneficiary is unable to file a claim, including:

It is possible that the reference number provided is not complete. The reference number consists of the 13-digit numeric code followed by the letters “MBS.” For instance, REF#1234567890123MBS. It is preferable if the beneficiary can display the SMS or email notification on the remittance and the outlet double-checks the reference number in their system.

It’s possible that the remittance shop is unfamiliar with the new Cash Pick-Up service. Due to the fact that it is a “foreign” payment, certain outlets may claim that the reference number is unfamiliar to them, as an example. Remittances, whether international or domestic, are processed in the same way, with no distinction made between reference numbers that are designated as “international” or “domestic.”

You should provide the following information to Metrobank so that they can inform their payout partner to call the attention of the concerned outlet:

  • Reference number of the Cash Pick-Up transaction
  • Name of remittance partner or agent
  • Specific outlet or branch

26. Are there additional charges for editing Cash Pick-Up transaction requests?

It is not necessary to pay an additional fee to make changes to Cash Pickup transaction requests.


With the Metrobank Cash Pick-up Service, you can now send your cash remittances from anywhere in the country, or even overseas, to ensure that your loved ones will get your cash “padala” as soon as possible, and with as little hassle and cost on their part. With over thousands of reliable remittance outlets in their network, and a simple transaction process to beat – it’s certainly an excellent service to check out! All you need to have is a savings account, and then the Metrobank mobile app, and the cash that you will send to your loved ones, and you’re good to go!

Sending cash to and from within the country has never been this accessible! If you think this banking feature offered by Metrobank can be of help to others, most especially to overseas Filipino workers (OFWs), then feel free to share this guide with them!

For more information regarding the Metrobank Cash Pick-Up service, you may visit their official website here.

Contact Information

Head Office – Metrobank Plaza

Address: Sen. Gil J. Puyat Avenue, Makati City, 1200 Philippines

Tel. No/s:

  • Metro Manila: (02) 88-700-700
  • Domestic Toll Free: 1-800-1888-5775



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