It is not a good situation to be in. This is why everyone is urged to make sure that they are entering the correct details in any GCash transaction.

In any case, the easiest and the best solution would be to reach out to the wrong receiver and ask for the incorrectly transferred money back.

If this doesn’t work, you may reach out to GCash by submitting a ticket. However, do note that as per their policy on cash-in reversal, the request can only be accommodated if:

  • The receiver is not a GCash user, or i
  • Only one digit is wrong and the receiver has not yet used or withdrawn the money.

When submitting a ticket, make sure that the following details are included:

  • GCash Mobile Number
  • Correct Recipient Number
  • Wrong Recipient Number
  • Amount
  • Date and Time of Transaction
  • Transaction ID
  • Picture of Receipt (if applicable)

You can expect a reply from GCash within 24 business hours after the ticket is sent.

If the error was made while cashing in at Puregold branches, then you may coordinate directly with the Puregold store where the transaction was done.