The Pinoy OFW

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How to Contact SSS While Abroad: Toll Free Number, Chat & Email

Now with a bill approved in Congress pushing for mandatory SSS coverage among OFWs, it’s important that our kababayans overseas are well-informed of the various channels powered by today’s technology through which they can reach an SSS officer to help them with their records and queries. This being the case, the Social Security System (SSS) has made it easier for hundreds and thousands of SSS-member OFWs to reach their office and request for information or assistance regarding their services, even while overseas.

Through the SSS’ OFW-Contact Service Unit (SSS-CSU), SSS OFW members can now reach an SSS officer through readily accessible channels for membership inquiries, record verification, contribution updates, loans processing, and retirement benefits, among others.

How to Contact SSS While Abroad: Toll Free Number, Chat & Email

Here’s How OFWs Can Contact SSS While Overseas

There are various channels through which OFWs can contact the SSS, and below is a list of how to do it:

Via E-mail:

Send an email to relations@sss.gov.ph regarding your inquiry or concern.

Via Landline:

Reach an SSS representative by calling the SSS landline numbers, as follows:

  • +63 2 3647796
  • +63 2 364 7798

Via mobile call or SMS:

You may also reach an SSS representative by either calling or texting these numbers:

  • GLOBE: 0977 804 8668
  • SMART: 0998 847 4092

Via Instant Messaging or Online Chat Platforms:

You may also contact an SSS officer through any of the following messaging or online chat platforms by either searching the Globe/Smart numbers on your contact list for these services:

  • Line
  • Viber
  • WeChat

Via 1-800 Toll-Free International Numbers

If you’re used to making international toll-free calls, you can reach out to an SSS officer using the following numbers if you live or reside in any of the below locations:

  • Bahrain: 8000 6094
  • Brunei: 801 4275
  • Hong Kong or Singapore: 001 800 0225 5777
  • Malaysia, Taiwan, Italy, UK: 00 800 0225 5777
  • Qatar: 00 800 100 260
  • Saudi Arabia: 800 863 0022
  • UAE: 800 0630 0038

Please note that all contact channels are available to receive calls, texts, or chat messages from OFWs from Mondays to Saturdays, starting at 6 AM (PST).

Otherwise, you can go online and check your My.SSS account for your contribution and loan payment records, and other available services you might be in need of. Check out our post on how to access your My.SSS account online.

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