How to Apply TESDA Call Center Training Course Online

One of the popular training courses from the Technical Education and Skills Development Authority (TESDA) is the Call Center Training. After all, one of the biggest industries supplying jobs to millions of Filipinos is the Business Process Outsourcing sector, more commonly known as the ‘call center industry’. For certain, we all have a handful of friends who work and have even made careers in this sector. But if you ask them how they all started, they would tell you one thing: training.

And this is great news, because this sector alone has contributed 11% to the country’s GDP in 2018. This means that it has already become one of the Philippines’ economic pillars, alongside OFW remittances, to this day.

Also Read: How to Apply TESDA Caregiving Course Online and Become a Caregiver

Seeing how this can benefit more Filipinos in years to come, the Technical Education and Skills Development Authority (TESDA) developed a call center training course, wherein qualified applicants can receive technical and skills training to land a job in this industry. If you are interested in getting started on a job as a call center agent, make sure to read until the end of this guide so you can maximize the benefits of the training provided by TESDA to all interested Filipino citizens.

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Guide in Applying for TESDA Call Center Training Online

TESDA has already helped millions of Filipinos land their dream jobs, both in the Philippines and abroad, thru short courses and intensive training offered on-site via accredited TESDA training centers all over the country. If you wish to enroll in the free call center training offered by TESDA, make sure to check out the following sections for your guide.

Overview of TESDA Call Center Training Course

The TESDA Call Center Training Course takes approximately 100 hours to complete.

Through this training course, learners will be able to:

Obtain a thorough understanding of American Conversational English, including grammar, pronunciation, and accent.
Recognize the nature and culture of the call center industry;

In the context of a BPO, learn customer service skills.
Understand the fundamentals of Western culture.

At the end of the training, learners will gain the following skills expected of a call center agent:

Verbal Communication
Phone Skills
Listening

Attention to Detail
Customer Focus
Customer Service

Data Entry Skills
Informing
Multi-Tasking

Professionalism

Qualifications

Must be at least 18 years old
At least a high school graduate

Willing to be trained
Physically and mentally fit

Requirements

Valid IDs

Photocopy of NSO/PSA Birth certificate
Certificate of Indigency / Barangay Clearance
Five (5) pcs 1×1 picture in white background

Steps to Enroll for Call Center Course in TESDA

Enrolling in the TESDA Call Center Course is simple. You just need to get the contact information of the nearest training center you wish to train in your area.

Step 1: Call them up using the contact information provided in the list in the following section. Ask if they have available slots for the call center training course or ask which ones they have related to call center training.

Step 2: Prepare the requirements and submit them as soon as possible. This is to ensure that you will secure your slot in the current training batch.

Step 3: Once you have secured your slot in the training batch, be prepared to commit to the entire training schedule to earn your certificate, which you can use when applying for work.

List of Call Center Training Schools Accredited by TESDA

Here is a list of the training centers in the Philippines you can contact to enroll in the TESDA call center training. Take note that we have listed the school name, address, telephone number and course from these training schools:

School: ABE International Business College -Bacolod City, Inc.
Address: Marian Bldg., Luzuriaga St., Bacolod City
Telephone Number: 432-2485/ 468-0340
Email: abe_bacolod@amaes.edu.ph
Course Available: Finishing Course For Call Center Agents NC II

School: ABE International Business College-Cainta Rizal, Inc.
Address: CARMS Bldg., Imelda Ave. cor. VV Soliven St., Brgy. San Isidro, Cainta, Rizal
Email: abe_cainta@amaes.edu.ph
Course Available: Finishing Course for Call Center Agents NC II

School: ABE International Business College-Commonwealth, Inc.
Address: No. 1 Villongco St. corner Commonwealth Ave., Brgy. Commonwealth, Quezon City
Telephone Number: 703-2019/ 952-0475
Email: abe_fairview@amaes.edu.ph
Course Available: Finishing Course for Call Center Agents

School: ABE International Business College-Cubao
Address: 878 Rempson Bldg, Aurora, Blvd, Cubao, Quezon City
Telephone Number: 912-9578/ 912-8366
Email: abe_cubao@amaes.edu.ph
Course Available: Finishing Course for Call Center Agents NC II

School: ABE International Business College-Quezon Province, Inc.
Address: Rockwell Bldg., Quezon Ave., Brgy. IX, Lucena City
Email: abe_lucena@amaes.edu.ph
Course Available: Finishing Course for Call Center Agents NC II

School: ABE International College of Business and Accountancy – Urdaneta City, Inc.
Address: Zion 2006 E.A. Cabrera Bldg., McArthur Highway, San Vicente, Urdaneta City
Telephone Number: (075) 568-8130
Email: abe_urdaneta@amaes.edu.ph
Course Available: Finishing Course for Call Center Agents NC II

School: ABE International College of Business and Economics, Legarda
Address: 2578 Legarda St., Sampaloc, Manila
Telephone Number: 736-2893/94
Email: abe_manila@amaes.edu.ph
Course Available: Finishing Course for Call Center Agents

School: ACE Computer Institute, Inc.-Dau
Address: 3rd Floor China Bank Savings Building, McArthur Hi-way, Dau 2010 Mabalacat, Philippines
Telephone Number: 0908-1785617
Email: acecallcentertraining@gmail.com
Course Available: Finishing Course for Call Center Agents NC II

School: Aces Polytechnic College, Inc. (Davao del Norte)
Address: San Francisco, Panabo City Davao del Norte
Telephone Number: 084 822-4182/ 628-6915/ 09287447391
Email: apc_panabo@yahoo.com.ph
Course Available: Finishing Course for Call Center Agents NC II

School: AMA Computer College
Address: Martin Anita Matiao Bldg., San Jose cor. Perdices St., Dumaguete City
Course Available: Finishing Course for Call Center Agents NC II

School: AMA Computer College – Cagayan de Oro
Address: 3/F Goking Bldg., Borja-Daumar Sts., Cagayan De Oro City
Telephone Number: (088)587-6358
Course Available: Finishing Course for Call Center Agents

School: AMA Computer College – Batangas City
Address: National Rod, Brgy. Bolbok, Batangas City
Telephone Number: 723-8348/300-3084
Course Available: Finishing Course for Call Center Agents NC II

School: AMA Computer College – Calamba
Address: FP Perez Bldg. National Highway, Calamba
Telephone Number: (049)545-5412
Course Available: Finishing Course for Call Center Agents NC II

School: AMA Computer College – Dagupan City, Inc.
Address: Zamora St., Mayombo Dist., Dagupan City
Telephone Number: (075) 515-7182
Course Available: Finishing Course for Call Center Agents NC II

School: AMA Computer College – Laoag City, Inc.
Address: Pacifico Bldg. II, Don E. Ruiz St., Laoag City
Telephone Number: (077) 771-6900
Course Available: Finishing Course for Call Center Agents NC II

School: AMA Computer College – Lipa City
Address: Dimaano Bldg., Ayala Highway, Lipa City
Telephone Number: 312-0160
Course Available: Finishing Course for Call Center Agents NC II

School: AMA Computer College – San Fernando La Union, Inc.
Address: MZF Bldg., Gen. Luna St., San Fernando City, La Union
Telephone Number: (072) 242-6418 / 9
Course Available: Finishing Course for Call Center Agents NC II

School: AMA Computer College East Rizal
Address: Brgy. Mayamot, Marcos Highway, Antipolo City
Telephone Number: 681-6244 to 45
Course Available: Finishing Course for Call Center Agents NC II

School: AMA Computer College Inc. – Biñan
Address: National Hi-way, Canlalay, Biñan, Laguna
Telephone Number: 698-6311
Course Available: Finishing Course for Call Center Agents NC II

School: AMA Computer College, Baguio City, Inc.
Address: Benitez Court, Magsaysay Ave., Baguio City
Telephone Number: (074) 300-4124
Course Available: Finishing Course for Call Center Agents

School: AMA Computer College-Cavite City Inc.
Address: Governor’s Tower 1, Governor’s Drive, Langkaan 1, Dasmariñas, Cavite
Telephone Number: (046) 402-1398
Course Available: Finishing Course for Call Center Agents NC II

School: AMA Computer Learning Center of Batangas City
Address: Casa Buena Bldg., P Burgos St., Batangas City
Telephone Number: 300-6909
Course Available: Finishing Course for Call Center Agents NC II

School: AMA Computer Learning Center of Lipa
Address: ATDRMAM Bldg. J.P. Laurel Hiway, Mataas na Lupa, Lipa City
Telephone Number: (043) 312-0082
Course Available: Finishing Course for Call Center Agents NC II

School: AMA Computer Learning Center of Malolos, Bulacan
Address: Hiyas Bldg., Capitol Compound, McArthur H-way, Malolos City, Bulacan
Telephone Number: 6904046
Course Available: Finishing Course for Call Center Agents NC II

School: AMA Computer Learning Center of San Jose City, Inc.
Address: Nieves Bldg., San Roque St., Brgy. Rafael Tueda, San Jose City, Nueva Ecija
Telephone Number: 044-940-4268
Course Available: Finishing Course for Call Center Agents NC II

School: AMA Computer Learning Center of San Pablo City
Address: Jamora Bldg., Lopez Jeana Street, San Pablo City
Telephone Number: (049) 800-3342/ 562-4142
Course Available: Finishing Course for Call Center Agents NC II

School: AMA Computer Learning Center of Sta. Cruz, Inc.
Address: 2/F Goodyear Bldg., P. Guevarra St., Sta. Cruz, Laguna
Telephone Number: (049) 808-5383 / 810-2252
Course Available: Finishing Course for Call Center Agents NC II

School: AMA Computer Learning Center of Vigan, Ilocos Sur, Inc.
Address: 3/F, Vigan Landmark Bldg., Jose Singson St., Vigan City, Ilocos Sur
Telephone Number: (077) 722-4664
Course Available: Finishing Course for Call Center Agents NC II

School: Asian College of Science & Technology Foundation, Inc.
Address: F.J. Nicolas St., Balogo, Sorsogon City
Telephone Number: (056) 2114856
Course Available: Finishing Course for Call Center Agents NC II

School: Asian College of Science and Technology
Address: 4/F BSP Green Tower Bldg. A. Velez cor. Luna St., Cagayan de Oro City
Telephone Number: (088)857-3745
Course Available: Finishing Course for Call Center Agents NC II

School: Asian College of Science and Technology Foundation, Inc. – Dumaguete
Address: Dr. V. Locsin St., Dumaguete City, Or. Neg.
Telephone Number: (035) 225-4714
Course Available: Finishing Course for Call Center Agents NC II

School: Asian Foundation for Entre-Pinoy, Inc.
Address: No. 12 Miller St., SFDM, Quezon City
Telephone Number: 437-3998
Course Available: Finishing Course for Call Center Agents NC II

School: Asian Institute of Science and Technology – Central Inc.
Address: AISAT Bldg., Mc Arthur Highway, Dau, Mabalacat
Telephone Number: (045)892-4058 to 59/ 624-083
Course Available: Finishing Course for Call Center Agents NC II

School: B.E.S.T. College of Polomolok (BEST Polomolok), Inc. (formerly: Better Educational System and Training School, Inc.)
Address:Valencia Site, Polomolk, So., Cotabato
Telephone Number: (083)500-2258
Course Available: Finishing Course for Call Center Agents NC II

School: BC Skills Networx Training Center, Inc. (formerly: Beauty Care Skills Training Center, Inc.)
Address: Beside No. 7 Mayumi St., cor. Matiwasay St., Brgy. UP Village, Diliman, Q.C. (former address: No. 149 Matatag St., Brgy. Central, Quezon City)
Telephone Number: 921-4845
Course Available: Finishing Course for Call Center Agents NC II

School: Beatitudes Technological & Theological College Foundation, Inc.
Address: H&K Bldg. Paliparan 2, Dasmariñas, Cavite
Telephone Number: 09331891581/ 09205693267
Course Available: Finishing Course for Call Center Agents NC II

School: Bellarmine-Magister Enrichment Corporation
Address: Ground Floor Bernardo Bldg., A. Bonifacio St., Brgy 4-A Davao City
Telephone Number: 082 300-5955
Course Available: Finishing Course for Call Center Agents NC II

School: Big Hands Foundation, Inc.
Address: No.5 South J. St., Brgy. Sacred Heart, Quezon City
Telephone Number: (02)410-6688; 9866714
Course Available: Finishing Course for Call Center Agents NC II – Mobile Training Program

School: Cagayan de Oro -Bugo School of Arts and Trades
Address: Bugo, Cagayan de Oro Ciy
Telephone Number: (08822) 742-576
Course Available: Finishing Course for Call Center Agents NC II

School: Call Center 101 Training Corporation
Address: Rm 202/203 Raintree Mall, General Maxilom Avenue, Cebu City
Telephone Number: 254-9652
Course Available: Finishing Course for Call Center Agents NC II

School: Call Center Academy, Inc. (Cebu Call Center Academy)
Address: #79 VEG Bldg., Gen. Maxilom Avenue, Cebu City
Telephone Number: (032) 253-4682/412-0111
Course Available: Finishing Course for Call Center Agents NC II

School: Cane Town Colleges of the Philippines, Inc. Doing business under the name and style of PROFESSIONAL CAREER ONLINE INSTITUTE
Address: 3rd Floor, Purple Building, Brgy. Bagacay, Dumaguete City
Telephone Number: (035)422-8196
Course Available: Finishing Course for Call Center Agents NC II

School: Capitol University
Address: Corrales Ave. Cagayan de Oro City
Course Available: Finishing Course for Call Center Agents NC II

School: Catanduanes Colleges, Inc.
Address: Salvacion, Virac, Catanduanes
Telephone Number: (052) 8111280
Course Available: Finishing Course for Call Center Agents NC II

School: Catanduanes Computer Learning Center, Inc. (CCLCI)
Address: 2nd & 3rd Floors, Tuboro Bldg., Salvacion St. Virac, Catanduanes
Telephone Number: (052) 811-0729
Course Available: Finishing Course for Call Center Agents NC II

School: CCIS Educational Foundation, Inc. (Formerly: Cyber City International Sch. Inc.)
Address: Bldg 1083, Jose Abad Santos Ave., Clarkfield, CSEZ
Telephone Number: (045)599-5353/5355
Course Available: Finishing Course for Call Center Agents NC II

School: Center for Allied Paramedical Studies, Inc.
Address: Suite 1 & 2, Mezzanine Floor Business & Consumers Bank Bldg., Araneta St., Bacolod City (former address: 3rd Floor st. Francis Center, Singcang-Araneta, Bacolod City)
Telephone Number: 434-4424
Course Available: Finishing Course For Call Center Agents NC II

School: Center for Healthcare Professions Cebu, Inc. (formerly: Cebu Center for Healthcare Professionals, Inc.)
Address: Mezzanine Floor, FCB Financial Center Bldg., A.C. Cortes Ave., Corp. Burgos St., Alang-alang, Mandaue City
Telephone Number: (032) 420-1880/ 420-1881
Course Available: Finishing Course for Call Center Agents NC II

School: Christian College of Tanauan, Inc.
Address: J.V. Pagaspas St. Poblacion, Tanauan City, Batangas
Telephone Number: (043) 778-5460 / 5469
Course Available: Finishing Course for Call Center Agents NC II

School: Clark College of Science & Technology (formerly: Clark International College of Science & Technology Inc.)
Address: SMS Bldg, Samsonville Dau, , Mabalacat, Pampanga (former address: CIC Bldg, Aurea St., , Samsonville Dau, , Mabalacat, Pampanga)
Telephone Number: (045) 624-0215
Course Available: Finishing Course for Call Center Agents NC II

School: Colegio de San Juan de Letran Calamba, Inc.
Address: Bo. Bucal, Calamba City, Laguna
Telephone Number: 049 545-1829/ 545-5453
Course Available: Finishing Course for Call Center Agents

School: Colegio De San Juan De Letran, Inc.
Address: 151 Muralla St. Intramuros, Manila
Telephone Number: 527-7693
Course Available: Finishing Course for Call Center Agents

School: College of Arts and Sciences of Asia and the Pacific, Taytay Rizal Inc.
Address: 199 JEM Bldg. 199 Rizal Ave., Taytay, Rizal
Telephone Number: 658-7195/ 280-4361
Course Available: Finishing Course for Call Center Agents NC II

School: Computer Arts and Technological College, Inc. – Legaspi
Address: Balintawak Street, Old Albay, Legazpi City
Course Available: Finishing Course for Call Center Agents NC II

School: Cristal e-College Inc. – Tagbilaran Campus
Address: Cristal Towers, 50-A Ma. Clara St., Tagbilaran City
Telephone Number: (038) 2355980/ 412-2509/ 501-8080
Course Available: Finishing Course for Call Center Agents NC II

School: Datacom Institute of Computer Technology (formerly Datamex Institute of Computer Technology – Rosario)
Address: 9115 Gen. Trias Drive, Tejeros Convention, Rosario, Cavite
Telephone Number: (046) 4371938
Course Available: Finishing Course for Call Center Agents NC II

School: Datacom Institute of Computer Technology Corp. (formerly Datamex Institute of Computer Technology – Imus)
Address: 3/F DRB Bldg., Palico IV, Aguinaldo Highway, Imus, Cavite
Telephone Number: (046) 4715508
Course Available: Finishing Course for Call Center Agents NC II

School: Datacom Institute of Computer Technology Corporation
Address: Brgy. 14, P. Acosta St. Laoag City, Ilocos Norte
Telephone Number: (077) 771-1616/ 770-5088
Course Available: Finishing Course for Call Center Agents NC II

School: DATAMEX INSTITUTE OF COMPUTER TECHNOLOGY, INC.
Address: JEMS Bldg., I-19, B-B1, Zabarte Road, Camarin, Caloocan City
Telephone Number: 366-19-70/367-32-08
Course Available: Finishing Course For Call Center Agents NC II

School: Datamex Institute of Computer Technology, Inc. – Gorordo
Address: (032) 232-3053
Telephone Number: Astron Gestus Bldg., 25 Gorordo Ave., Cebu City
Course Available: Finishing Course for Call Center Agents NC II

School: Datamex Institute of Computer Technology, Inc. – Mandaue
Address: CD Fularon Bldg., 1627 Plaridel St., Mandaue City
Telephone Number: (032) 236-7834
Course Available: Finishing Course for Call Center Agents NC II

School: Digital Communication & Technological College, Inc.
Address: Red V, Lucena City
Course Available: Finishing Course for Call Center Agents NC II

School: Diliman Educational Corporation doing business under the name Diliman Preparatory School and Diliman Computer Technology Institute
Address: Commonwealth Avenue, Diliman Quezon City
Telephone Number: 9311089/ 9520571/ 9324714/01/ 9328328
Course Available: Finishing course for Call Center Agents

School: Dipolog Computer System Inc.
Address: Minaog, Dipolog City
Telephone Number: (065)212-2979
Course Available: Finishing Course for Call Center Agents NC II

School: Dipolog School of Fisheries
Address: Olingan, Dipolog City
Telephone Number: (065) 212-7248; 2125238
Course Available: Finishing Course for Call Center Agents NC II

School: Divine Word College of Laoag, Inc.
Address: Brgy. 13, Gen. Segundo Ave., Laoag City
Telephone Number: (0770) 772-0736, 7720062/772-1228, 772-1625/771-4175
Course Available: Finishing Course for Call Center Agents NC II

School: Don Mariano Marcos Memorial State University – Mid-La Union Campus-GC
Address: Corners Ortega and Niace St., San Fernando City
Telephone Number: 700-4516
Course Available: Finishing Course for Call Center Agents NC II

School: East and West Center for Excellence in Training Corp.
Address: Casa Lolita Unit 9, Nat’l. Hiway, Brgy. Bucal, Calamba City
Telephone Number: (049) 827-5806
Course Available: Finishing Course for Call Center Agents NC II

School: Eastwoods International Institute of Science and Technology-Guagua, Pampanga, Inc.
Address: 2F AFFTIC Bldg., Plaza Burgos, Guagua
Telephone Number: 900-4798
Course Available: Finishing Course for Call Center Agents

School: Eastwoods Professional College of Science & Technology, Inc. (Formerly: Softnet College of Science & Technology – Balanga)
Address: Ibayo, Balanga City
Telephone Number: 047-237-0077/791-2791
Course Available: Finishing Course for Call Center Agents NC II

School: En-Gedi International College Corporation
Address: Upper Talay, Dumaguete City
Telephone Number: (035) 4226236
Course Available: Finishing Course for Call Center Agents NC II

School: Enovlink Incorporated
Address: 3/F Angelica Bldg., Osmena Blvd., Cebu City
Telephone Number: (032) – 516-1247 / 412-5388
Course Available: Finishing Course for Call Center Agents NC II

School: Etelecare Global Solutions, Inc.
Address: 6/F I1 Bldg., Asia town IT Park, Cebu City
Telephone Number: (032) 411-9010
Course Available: Finishing Course for Call Center Agents NC II

School: Excel Asia Training and Development Inc.
Address: 3rd Floor, wee Bldg., 424 Gorordo Avenue, Lahug, Cebu City

Telephone Number: (032)255-3670/231-6296
Course Available: Finishing Course for Call Center Agents NC II

School: ExcelAsia Training and Development, Inc.
Address: Door M. #21 Lacson St., Lopue’s Mandalagan, Bacolod City
Telephone Number: 441-0083
Course Available: Finishing Course For Call Center Agents NC II

School: Far East College of Information and Technology Corporation
Address: San Pedro, Poblacion, Magalang, Pampanga
Telephone Number: 045-3434420/0917-5081014
Course Available: Finishing Course for Call Center Agents NC II

School: First In Learning Electronics Training Center Inc.
Address: T.M. Kalaw St. Brgy. Balintawak, Lipa City
Telephone Number: (043) 455-1815
Course Available: Finishing Course for Call Center Agents NC II

School: Fitz-Gibbon Academy of Skills and Trades (FAST) Inc.
Address: 3F Elizabeth Ong Bldg., Tabuc-Tubig, Dumaguete City, Negros Oriental
Telephone Number: (035) 522-1375/ 09284774718
Course Available: Finishing Course for Call Center Agents NC II

School: Florance Learning Center of Anda Inc.
Address: Purok 5, Virgen, Anda Bohol, 6311 Philippines
Telephone Number: (038) 5101000
Course Available: Finishing Course for Call Center Agents NC II

School: Formerge Integrated School, Inc.
Address: 2/F Aces Integrated Bldg., 138 M.L. Quezon Ave., Angono, Rizal
Course Available: Finishing Course for Call Center Agents NC II

School: Genting Star Tourism Academy, Inc.
Address: 2/F Star Cruises Centre, 100 Andrews Ave., New Port City, pasay City
Telephone Number: 836-6825/26
Course Available: Finishing Course for Call Center Agents NC II

School: Gillamac Information Technology Center, Inc. (formerly: STI-Dumaguete)
Address: G/F Gillamac Bldg., Libertad corner Independencia St., Dumaguete City, Negros Oriental
Telephone Number: (035)225-3888/ 9889/9890
Course Available: Finishing Course for Call Center Agents NC II

School: Global Career Access Training Institute Inc.
Address: 3F Manahan Bldg., No. 78 Gen. Luna St., Ampid I, San Mateo, Rizal
Telephone Number: 490-6384/ 941-1190/ 407-3157
Course Available: Finishing Course for Call Center Agents NC II

School: Global Empowerment Training School, Inc.
Address: 3rd flr. #31 LC Bldg., Gen. Luna St., Tuktukan, Taguig City
Course Available: Finishing Course for Call Center Agents NC II

School: Global Experts Development & Learning Center
Address: San Agustin, City of San Fernando, Pampanga
Course Available: Finishing Course for Call Center Agents NC II

School: Globalskills Institute, Inc.
Address: 3rd Floor , Donal Bldg., San Vicente East, Urdaneta City, Pangasinan
Telephone Number: (075) 624-2339/ 538-8346
Course Available: Finishing Course for Call Center Agents NC II

School: Golden Global Success Training Center Inc.
Address: 2/F Mercury Drug Store Bldg., Marcos Highway, Mayamot, Antipolo City
Telephone Number: (0916) 433 – 1440
Course Available: Finishing Course for Call Center Agents NC II

School: GP Corporate Personality Enhancement Center Corporation
Address: 1st Floor, Subic Bay Arts Center, Dewey Avenue, SBFZ, Zambales, Zambales
Telephone Number: 047-252-4336
Course Available: Finishing Course for Call Center Agents NC II

Salary of Call Center Agent from TESDA Philippines

A person working in Customer Service and the Call Center industry in the Philippines can earn up to Php 30,600 every month. Salaries range from Php 11,900 (lowest) to Php 66,400 (highest average, but maximum salary can be higher).

This is the monthly average salary, including transport, housing, and other benefits.

As expected, the longer your experience is in the industry, as well as your position, the higher your salary becomes. Based on statistics, the salary of a call center agent increases by 29% on average within their first 15 years in the industry.

This only goes to show that the market and industry for call center agents is stable and has shown positive growth over the years. Investing in your skills thru TESDA is a good step to building a career in the call center industry in the Philippines, where outsourced services have established a good reputation and a strong client base in the US, and other parts of the world.

What are the different types of call centers?

When people think of call centers (at least back then), they don’t dig any deeper as to the kind of services and setup these companies provide. But due to the pandemic, many people have now realized that call center jobs aren’t just office-based work, and there are actually different kinds of services you can provide as an agent. Here are some of the types of call centers you ought to know before venturing into this field:

Remote / Work-From-Home Call Centers

Work-from-home call centers are becoming more prevalent in businesses globally. These centers operate by allowing employees to call them from anywhere in the world. Instead of having a central office, remote call centers have representatives spread across various locations. This allows them to have a more diverse team.

As a remote customer service agent, you can work from anywhere in the world. With the right tools and training, you can confidently perform your job and improve your skills.

Since remote call centers can work from various locations, they can provide better customer service across time zones. Another benefit of this arrangement is that it allows businesses to provide flexible employee scheduling.

Inbound Call Centers

Perhaps, this is the most commonly perceived type of call center in the Philippines, at least. When customers call a business, there’s a customer service representative on the other side of the phone. This role is responsible for providing assistance and support to the customers.

In this type of call center, it is essential that the call center agents are prepared for anything that could happen. Unfiltered calls could mean that an angry or confused customer could call your line.

Outbound Call Centers

These types of call centers are usually responsible for resolving issues that arise after a customer has purchased from your business.

After a purchase, there are many things that can happen to a customer that could lead to dissatisfaction or even a return.

The pleasantness of an outbound call center is often more than that of an inbound call. When a friend calls to ask for assistance, how would you feel?

5 Benefits of Working As a Call Center Agent

Higher Pay

Call centers are considered a great career choice for people with limited experience or expertise. They offer steady pay and great benefits.

There are a lot of success stories from the BPO employees who have used their skills and experience to travel to foreign countries and attend private schools.

Better fringe benefits

Many of the employees of the BPO industry are aware of the benefits offered by the company. Some of these include life insurance, paid leave, a variety of programs, and many more.

Being able to provide these benefits is very important to employees. Many companies offer these benefits to their employees.

More opportunity for career advancement

Stereotypes commonly make call center agents look like people who are not smart enough to be productive. However, these individuals are actually well-rounded and adaptable individuals.

After being regularized, an employee can apply for various roles within the company.

Excellent amenities

BPO offices are usually well-equipped with state-of-the-art facilities and amenities. They are located in the heart of the city.

Call centers have various facilities such as sleeping quarters, game rooms, training rooms, and more. These areas are designed to accommodate the varying needs of the employees.

Work-life balance is possible

Each employee at a BPO company is required to work at least 9 hours a day. This ensures that they get plenty of time to spend with their family. They can also enjoy a two-day rest day.

Most of the employees would also go out for a meal or two after their shift. They also enjoy team building trips where they can relax and have fun with their teammates.

How to Land a Job after Call Center Training in TESDA

Call center jobs usually require no special education or training. In most cases, the minimum required education for a call center agent is a bachelor’s degree or a high school diploma.

People with experience in communications or sales might also be considered. If you’ve decided to look for a job in the call center industry, here are the steps you can land a job after you’ve completed your training in TESDA:

Step 1: Look for call center job openings online.

If you have a friend working in the BPO industry, ask them if they are hiring or are looking for new employees. You can also check out their reviews and salaries.

Step 2: Submit your resume.

If you have not selected any companies yet, then you can still send your resume there. Just make sure that your resume is already updated.

Step 3: Wait for a call back for your interview.

Make sure to practice your English and typing skills while waiting for the HR department’s call for your schedule.

Once you get the call, keep note of your interview date. It is important to practice and prepare for your interview – you want to make a good impression here.

Step 4: Go to the interview and take an assessment exam.

Make sure that you bring a copy of your resume and a pen for your interview. Also, get to the interview site on time. The moment you step into the interview room, you are already being evaluated. So keep your focus and accomplish the tasks you are given as best as you can.

Step 5: Wait for another callback and keep your hopes up!

After being interviewed by various companies, wait for the call informing you that you got the job, this could be within a week or two, even up to a month. The next thing you need to take care of are your documents. You will be asked to submit your TIN, SSS, PAG-IBIG, Philhealth, Medical Exam, NBI, and PSA Birth Certificate, and so on. This will formalize your employment in the company.

Video: Things People Ask About Working in the Call Center Industry

In this video, the vlogger answers some common questions and tips on how you can start working in a call center in the Philippines. Most of the time, what we do not know keeps us from pursuing things that we really want to try or achieve in life.

So in this video, a call center agent shares her experiences undergoing training at a call center for the first time. She also shares some information on what you can expect when you apply at a call center, who are eligible to do so, the basic requirements, and the process you need to go through from application to getting onboarded.

And finally, for those without any formal training or background in communications or customer services, she shares some tips on where to seek free training and then call center jobs after. Some of her recommendations include the Tesda Online Program and digitaljobs.ph.

Frequently Asked Questions

Is the call center training also available online or via accredited centers only?

The call center training course is one of the most in-demand TESDA vocational courses offered in accredited schools nationwide. Unfortunately, training is still limited to on-site centers. However, depending on how the current situation progresses, more courses and perhaps this one, too, might shift online, so it’s also a good idea to keep posted for updates on TESDA’s online program thru this website: e-tesda.gov.ph.

What kinds of call center jobs can I apply for after graduating from the training course?

The two most common agent positions you would find in most call centers are customer service representative (CSR) and technical support representative (TSR) roles. Depending on the account you will handle, your pay might also differ if you work as a CSR and a TSR. But most of the time, TSRs get higher pay because of the technicalities involved in their job.

What are the different call center courses can I apply for in TESDA?

Listed below are the call center training courses offered by TESDA. Do note, however, that these courses may not be available in all training centers. So, it’s important to ask the training centers you will enroll in, which courses they offer and if they can cater to the course that you need.

Contact Center Services NC II
Contact Center Services NC II – Mobile Training Program
Customer Services NC II
Customer Services NC II – Mobile Training Program
Finishing Course for Call Center Agents
Finishing Course for Call Center Agents NC II
Finishing Course for Call Center Agents NC II – Mobile Training Program
Comprehensive Primer with Extensive and Intensive Basic and Core Skills Training for Aspiring Call Center Agents
English Proficiency for Customer Service Workers

Is the TESDA call center training free?

Perhaps this is the most important question many people have about this program. TESDA offers FREE call center training courses thru accredited training centers only. Materials and other miscellaneous fees may be shouldered by trainees, so make sure to ask the staff at the training facility, whether you need to set aside funds for other fees upon enrollment.

What can I do with my call center NCII training?

With an NC II, your skills are recognized at the national level. You will receive a digital certificate, which you can use in your portfolio to apply for related jobs or for higher position once you gain tenure in your company. Remember, your certificate carries the highest training standard in the Philippines, so should you decide to bring your talents overseas, this certificate will give you enough leverage to successfully land a job and start a career even abroad.

Contact Information

TESDA Main Office
Address: East Service Road SLEX 1630 Taguig, Philippines
Telephone Number: +63288885641
Website: http://www.tesda.gov.ph/
Email: contactcenter@tesda.gov.ph

Google Map Location

FINAL THOUGHTS

There is no doubt about it. The call center industry is here to stay. Pre-pandemic, it has established its presence in the country, and even now, it continues to provide jobs to many people, especially those who have been displaced in other industries. TESDA provides the leverage for all Filipinos who require the needed skills to enter any industry of their choice, both locally and abroad. With this guide on hand, you can now begin your journey as a call center agent and earn respectably, even in the Philippines.