Complete Guide to One-Stop-Shop Centers for OFWs (OSSCO) and Where to Find Them

One-Stop-Shop Centers for OFWs (OSSCO) is a centralized government frontline initiative pioneered by the Department of Labor and Employment (DOLE) in partnership with several other government agencies and regional offices. It is a very convenient way for Overseas Filipino Workers to process government documents when they go home to the Philippines. No need to go to different locations and offices for different agencies, because you can simply just go to one main office in your region and then process or inquire about different programs from different agencies.

Also Read: Complete List of OWWA Offices in the Philippines

The OSSCO was initially launched on 15 August 2016 at the POEA main office in Mandaluyong City with the sole purpose of helping OFWs save both time and money when processing documentary requirements. This one-stop service center was specifically designed such that OFWs and those who are planning to work abroad can ask for information and clarification and transact and process relevant documents all in one single place.


What are the Benefits of OSSCO to OFWs?

From the time it was created as mandated by President Rodrigo Duterte, one-stop service centers for OFWs (OSSCO) have always been meant to ease the difficulties of OFWs and aspiring OFWs. Based on the primer released about OSSCO, the government had decided to keep all pertinent government agencies in one place, thereby reducing not only the transportation expenses of OFWs but also the time dedicated to applying for and processing their documentary requirements.

What services are available at OSSCO? 

As a hub, OSSCO operates much like a compacted government office. It is open from Monday to Friday, 8 AM to 5 PM. To date, all OSSCO branches scattered all over the country house the following government agencies to offer the services listed below:

  • Department of Foreign Affairs (DFA) 

      • Passport Services; and
      • Passport Validity Extension for Balik- Manggagawa (vacationing workers)
  • Philippine Overseas Employment Administration (POEA)

      • Documentation of Workers; 
      • Documentation of Workers-on-Leave/ Balik-Manggagawa; 
      • Registration of Land Base Workers- Applicants; 
      • Verification/Certification of OFW Records; and 
      • Provision of Legal Assistance; Response to Queries
  • Overseas Workers Welfare Administration (OWWA)

      • Processing of OWWA Membership/ Renewal of Membership
  • Technical Education and Skills Development Authority (TESDA)

      • Assistance for Competency Assessment; 
      • Verification of Certificates and Special Order; 
      • Assistance for Replacement of National Certificates (NC)/ Certificates of Competency (COC); 
      • Training Assistance and Scholarship Program
  • Professional Regulation Commission (PRC) 

      • Issuance of Professional License
  • Maritime Industry Authority (MARINA)

      • Issuance/Revalidation of Seaman’s Book
  • Home Development Mutual Fund (HDMF)

      • Processing of Pag-ibig Membership
  • Philippine Health Insurance Corporation (PhilHealth)

      • Payment of Philhealth Contributions; and 
      • Member Registration and Updating
  • Social Security System (SSS)

      • Registration and Membership Data Amendment; 
      • Acceptance of Loans and Benefit Claim Application; 
      • Loan Verification and Status
      • UMID Capturing and Card Releasing; and 
      • Response to Queries
  • Philippine Statistic Authority (PSA)

  • Bureau of Immigration (BI)

      • Departure Clearance Information
  • National Bureau of Investigation (NBI)

      • Issuance of NBI Clearance
  • Commission on Higher Education (CHED)

  • Tourism Infrastructure and Enterprise Zone Authority (TIEZA)

      • Travel Tax Payment
      • Processing of Travel Tax Exemption and Reduced Travel Tax; and
      • Response to Queries
  • Philippine National Police (PNP)

  • Bureau of Internal Avenue (BIR) 

  • Department of Labor and Employment (DOLE)

While these services are available as any OSSCO location nationwide, note that there is now an option to access the same service from these government agencies by logging into POEA-OSSCO online services portal.

Where to Find One-Stop Service Center for OFWs (OSSCO)? 

To date, there are several OSSCO locations nationwide. Find out where they are with this complete directory of OSSCO locations across the country.

  • PRC-PICC (Philippine International Convention Center) – Address: Vicente Sotto St, Pasay, Metro Manila
  • Robinsons Place Manila – Address: Pedro Gil St, Ermita, Manila, 1000 Metro Manila
  • Robinsons Galleria – Address: Ortigas Ave, Ortigas Center, Quezon City, Metro Manila
  • Robinsons Place Bacolod – Address: Lacson St, Bacolod, 6100 Negros Occidental
  • Robinsons Place Butuan – Address: J C Aquino Ave, Butuan City, 8600 Agusan Del Norte
  • Robinsons Galleria Cebu – Address: Robinsons Place Galleria Cebu, Cebu City
  • Robinsons Place Dasmariñas – Address: Dasmariñas, Cavite
  • Robinsons Place Dumaguete – Address: Calindagan Rd, Dumaguete, Negros Oriental
  • Robinsons Place Gensan – Address: Jose Catolico Sr. Ave, General Santos City, 9500 South Cotabato
  • Robinsons Place Iligan – Address: Macapagal Ave, Iligan City, Lanao del Norte
  • Robinsons Place Ilocos – Address: Houston Heights, San Nicolas, Ilocos Norte
  • Robinsons Place Iloilo – Address: Mabini St, Iloilo City Proper, Iloilo City, Iloilo
  • Robinsons Place Las Piñas – Address: Las Pinas, 1747 Metro Manila
  • Robinsons Place Naga – Address: Roxas Avenue, Corner Almeda Hwy, Brgy. Triangulo, Naga, Camarines Sur
  • Robinsons Place Novaliches – Address: Quirino Hwy, Novaliches, Quezon City, 63011 Metro Manila
  • Robinsons Place Ormoc City – Address: Palo – Carigara – Ormoc City Rd, Ormoc, Leyte
  • Robinsons Place Palawan – Address: National Highway Barangay, Puerto Princesa, Palawan
  • Robinsons Place Pangasinan – Address: Urdaneta–Dagupan Road, Barangay San Miguel Rd, Calasiao, Pangasinan
  • Robinsons Place Santiago – Address: Pan-Philippine Highway, Santiago, Isabela
  • Robinsons Place Sta. Rosa – Address: Manila S Rd, Santa Rosa, Laguna
  • Robinsons Starmills – Address: San Fernando, Pampanga
  • Robinsons Place Tagum – Address: Tagum, Davao del Norte
  • GT Town Center – Address: Jaro, Pavia, Iloilo
  • Kidapawan Service Center – Address: Kidapawan City, Cotabato
  • Koronadal Service Center – Address: New City Hall, General Paulino Santos Dr, Koronadal City, South Cotabato
  • Zamboanga Satellite Office – Address: OWWA Regional Office 9, Gov. Lim Avenue, Zamboanga, 7000
  • OSSCO Clark – Address: Jose Abad Santos Ave, Clark Freeport, Angeles, 2023 Pampanga
  • OSSCO Davao – Address: Gaisano Mall of Davao, 5th, Poblacion District, Davao City, Davao del Sur
  • OSSCO Palayan – Address: G/F Gov’t. Bldg., Palayan City Business Hub, Palayan City, Nueva Ecija
  • OSSCO POEA – Address: Blas F. Ople Building, Ortigas Avenue, cor. EDSA, Mandaluyong, Metro Manila
  • OSSCO Baguio – Address: Baguio Convention Center, Baguio City
  • OSSCO Laguna – Address: OWWA Regional Office 4A, Calamba City, Laguna
  • OSSCO Cebu – Address: SM City Cebu, Cebu City
  • OSSCO Tacloban – Address: DOLE Regional Office 8, Tacloban City
  • OSSCO Cagayan de Oro – Address: OWWA Regional Office 10, Cagayan de Oro City

From the original 10 locations with OSSCO in 2016, they have since expanded their scope of service to cover more locations. But, just in case you can’t find one close to where you’re at, note that you can always either go online for their online services or reach out to the specific government agency that you need.

Did we miss any OSSCO location in our list? Feel free to share information with us! Or, if there are other directories of offices that you wish to find all in one place, do tell us in the comments section below.

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